Depending on the question, Nexonia Support and Training will refer users to ask their question internally at your organization. Nexonia is the tool, but you make the rules as far as policies and processes go.
Here are some common questions that we answer with, “It would be best to confirm with your internal administrators.” We’ll provide some Help Center articles on how administrators can resolve these questions:
When Users Can Login
Q: Can you send me my login credentials?
Q: How do I enter personal mileage?
Q: How do I enter the tip amount from a restaurant or taxi?
Q: When do my company credit card transactions get uploaded to Nexonia?
Q: What do I do if I expense over what my company allows - I enter the full amount or only what I’m supposed to be reimbursed? What do I do if I lose my receipt?