This article lists common error messages which may be returned from NetSuite when running a configuration sync with NetSuite.
In Nexonia, view these error messages from NetSuite* > Configuration Sync.
*May be labelled differently in your configuration
Configuration Sync Error:
NetSuite Message: Data configuration sync for ‘Customer_Name’: Invalid username/password
This error message means that the NetSuite credentials that Nexonia uses to connect to NetSuite could not be validated, so Nexonia could not connect to NetSuite to run the Configuration Sync.
If the NetSuite Administrator username and/or password have changed recently, that is likely the cause.
In Nexonia, please navigate to Integration tab > Integration Setup > Configuration Data > click the Edit Parameters link. You'll find the credentials set in the General tab. Ensure that the Company ID, User ID and User Password are correct and match the NetSuite Administrator credentials as entered on the NetSuite login form.
You can then initiate a configuration sync from Integration tab > Configuration Sync > Synchronize Now.
Note: you may wish to update the authentication method to Token Based to avoid this error in the future.
NetSuite Message: Data configuration setup for 'Company_Name': Call to NetSuite failed: ERROR (INSUFFICIENT_PERMISSION) - Permission Violation: The subsidiary restrictions on your role prevent you from seeing this record.
This error message means that the NetSuite Employee’s credentials which Nexonia uses to connect to NetSuite does not have administrative rights/permission to all the subsidiaries in NetSuite.
In NetSuite, confirm, if the employee’s user role has full administrative permission over all the subsidiaries in NetSuite.
NetSuite Message: Data configuration setup for 'Company_Name': Your connection has timed out. Please log in again.
Every time Nexonia tries to run a configuration sync with NetSuite, it tries to establish a connection with NetSuite server. Multiple reasons (e.g. the target server is unresponsive, or have latency or high traffic) can contribute to the connection request to fail and generate this error message.
From Nexonia, go to Integration tab > Configuration Sync > Synchronize Now. It will trigger a manual sync, and run the configuration sync between NetSuite and Nexonia. If manual sync is not triggered, then the next automated sync (usually scheduled to run over night or early morning) will perform the sync.