The error message 'Based on your system configuration, you’re not able to add time entry. Please contact your company’s administrator' generally appears when a user tries to add a new time entry on the Nexonia Timesheet mobile app.
The error message denotes that the user is not able to access a particular field required to create the time entry. This could happen if the user has not been assigned any customers or projects. Furthermore, it is also possible that the task categories are being filtered and the user does not have access to them.
To resolve the issue, the user will need to consult an administrator. Administrators can then check if the user has been granted access to the required customers, projects and task categories. After the access is granted, the user would be required to run a 'Sync' on the Nexonia Timesheet mobile app in order to reflect the new changes on the app.
* Please note that the project and customer fields may be labeled differently or hidden, depending on your configuration.